At Solehero, we attempt to make certain purchasers are proud with each sneaker buy. If you aren't absolutely satisfied, our go-back-and-refund system is designed to be easy and transparent.

Return Window

You have 30 days from the transport date to provoke a go-back or refund request. Items have to be unused, unworn, and in their unique packaging to be eligible.

How to Request a Return or Refund

1. Contact us at [email protected] together along with your order quantity and purpose for going back.
2. Our guide group will offer to go back instructions, which include the transport address.
3. Ship the object lower back in the go-back window. Customers are answerable for going back transport expenses except when the product is faulty, broken, or incorrect.
4. Once we get hold of and investigate the object, we are able to systemize your refund or substitute.

Return & Refund Eligibility

Defective or Damaged Items

• If you get hold of a faulty or broken sneaker, contact us within 7 days of transport with photos.
• We will offer a pay-as-you-go back label, and as soon as the object is received, you may pick out a complete refund or a substitute.

Wrong Product Received

• If you get hold of the incorrect product, notify us within 7 days of transport.
• We will set up for the wrong object to be returned again free of charge and deliver the precise product as soon as we get hold of the go-back.

Order Not Delivered

• If your order has now no longer arrived within 10 days of the predicted transport timeframe, please reach out to us.
• We will inspect the transport service and offer a substitute or complete refund if the package deal is shown to be lost.

Cancellation After Ordering

• Orders may be canceled within 12 hours of purchase for a complete refund.
• If the order has already been processed, it has to undergo the go-back system as soon as it is delivered.

Refund Processing Time

• Refunds could be issued to the unique charge approach within 5-7 enterprise days after approval.
• Processing time might also additionally range, relying on your bank.

For any go-back or refund inquiries, contact us at [email protected].